Sona Papers
Sona Papers
Sona Papers
Sona Papers
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Company Brief

New Delhi, August 06, 2014

India's leading fine paper merchant SONA – Signature Papers has launched its toll-free 1800-103-1566 service enabling customers to enjoy the most delightful paper purchasing experience with the company. Besides toll free no, company has dedicated email id which will be working as the interface between customers and response team.

Be it to place an order or enquiry about stock availability, or to know the price or even suggestion over paper, the TOLL FREE and dedicated email will be the central point of contact which will ensure the quickest response regardless the query and concern a customer makes.

"To offer world class service has been our consistent endeavor and putting dedicated toll free no and email id is an honest attempt in this regard. This service is backed by strong team who are trained to provide solution to every set of query we receive." Sanjay Suneja, managing director says.

Other than the usual requirement of order placement or product enquiry, the toll free will work as the helpline to the customers while they plan a printing job or seeking advice on different papers available in SONA product basket. At present this toll free will work Monday to Saturday between 10:30 am to 6:30 pm however, depending upon the requirement, its working hours and days will be further revised. Customers can talk in Hindi or English as per their convenience. For this service, customers need not to go through any registration process.

Company is already equipped with the most advance Enterprise Resource Planning (SAP) software and now putting Toll Free service backed with dedicated response team will certainly give an edge.

"With this new service we have actually tried to simplify our response process and taken an attempt to redefine the paper purchasing experience to our valued customers. We are all set to roll out the most promising customer service and Toll Free is just one step towards meeting our vision. We will be coming up with many more customer friendly practices ahead" he adds further.

SONA is the market leader in high-end imported fine paper in association with Gruppo Cordenons SpA, Italy, Arctic Paper SA, Sweden, Hansol Paper Co Ltd, Korea & Lenzing Papier, Austria. Headquartered in New Delhi, company has its presence in major cities of India like Mumbai, Kolkata, Chennai, Bangalore, Hyderabad, Ahmadabad, Jaipur and more.